Returns Policy

Your Satisfaction Guaranteed

Customer satisfaction is very important to us, and we want to make your shopping experience as pleasant as possible.

All merchandise is inspected prior to sending. in the event that there is a problem upon receiving an order, please contact us promptly to resolve the issue.

Dial 0800 go nood (0800 466 663)
Email web@nood.co.nz

Web Store Exchanges

Exchanges must be authorised by nood customer services (by phone or email) within 7 working days of receiving your purchase. the original sales receipt is required for all exchanges. merchandise must be in the original condition and packaging for an exchange. freight and associated costs of all product exchanges will be met by the customer.

Return Address:
Nood Web Store
Tower Junction
66 Clarence Street,
Christchurch,
New Zealand, 8011

Web Store Refunds

We do not have to provide a refund if you have changed your mind about your purchase, so please choose carefully; however, if you have any concerns with regards to your purchase, please contact us to discuss your concerns. If goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. Customers should contact our customer services representative with regards to any faulty products in the first instance. We will then arrange collection through our own agent for return.

Incomplete Order

In the event that we are unable to deliver a product you have ordered, our customer services representative will contact you.