Frequently Asked Questions
Shipping is calculated on the size and quantity of the items you are purchasing and the location where your order will be shipped to.
If you have placed an order online and have a specific delivery date in mind or need to delay the delivery of your order please contact us on 0800 466 663 as soon as you have placed your order.
If you have chosen to order a large and a small item/ online with nood then it is likely that you will receive your order in two separate deliveries. Your large/oversize item will be delivered by Mainfreight and they will contact you to arrange a suitable delivery day and time. Your small item will be delivered by NZ Post who will leave a card to call if you are not home to receive the delivery.
We currently ship online orders to New Zealand addresses only, however if you live in Australia and are interested in purchasing an item from nood please email us the details to web@nood.co.nz and we can provide a shipping quote for you.
We cannot ship orders to PO Boxes, please enter your physical delivery address when purchasing to ensure your order gets to you.
Once your order has been dispatched from our Distribution Centre you will receive an email with tracking details for your order. Please feel free to contact us on 0800 46 66 63 if you require any further details.
We ship your orders using Courierpost and Mainfreight. Courierpost is used for smaller items that can be couriered and Mainfreight is for furniture, oversized home decor and larger orders.
We normally allow orders being shipped with Mainfreight up to 10 working days. Mainfreight will call you once your order arrives locally to arrange a suitable delivery day and time with you.
We normally allow up to 5 working days for orders being shipped with NZ Post. Seasonal or Covid-related delays may occur.
You can designate someone else to collect your order, but please let the store know in advance who to expect. The person collecting the order will need to bring the confirmation email and some identification with them.
To place an order with us online using Click & Collect simply add products to your cart and head to the checkout as normal.
If the click & collect option isn’t available at checkout, it means that the product you have selected isn’t available for click and collect.
Click & collect is not available on individual items over 20kg. Sofas, dining tables, sofabeds, bedroom furniture and occasional chairs are excluded, even if they don’t exceed 20kgs.
There is no extra charge for Click & Collect orders.
Please allow up to 48 hours from placing your order for our store team to get this ready for you. You will receive an email once your order is ready to be collected.
Stores will hold your click & collect order for up to 7 days, but are not able to make it within that time, just contact your store.
If you have had an item that arrived damaged, please submit a Customer Resolution Form. Ensure you include the store where you purchased your item, your Order Number and photos of the Damage. The store of purchase will be in touch within 48 business hours to discuss a resolution.
The Customer Resolution Form is an electronic tool to support our Stores in offering the best solution. Information provided in this form is used to liaise with our Quality Control Team, ensuring they can assess your item quickly and accurately.
You can find our Customer Resolution Form here. Please include your order number, the store of purchase, and photos of your item. This will then be sent automatically to the store you bought your item from.
Once a Customer Resolution Form has been filled out, it will automatically be sent to the store in which you bought your item from. The store will then help you with the next steps with your items and any questions you may have.
If you are having any troubles with the Customer Resolution Form, please contact the store you purchased your item from, and they can help you with the requirements for the Form. You can find our store Contact Information here.
If you are getting a replacement for your item, it will be checked over by our Quality Control Team in our Warehouse. Once a replacement order has been acknowledged, it can take up to a week to be checked. Once it has left our warehouse, our standard delivery estimates apply.
We ship your orders using NZ Post and Mainfreight. NZ POst is used for smaller items that can be couriered and Mainfreight is for furniture, oversized home decor and larger orders.
Once your order has been dispatched from our warehouse, the store will send you all the tracking information. Please feel free to contact us on 0800 466 663 if you require any further details.
If you bought a Pelle Protection Plan with your order, this covers you for any accidental stains, accidental damage and defects for up to 5 years after purchase, provided care products have been used before use. You can find more information here.
If you have bought a Pelle Protection Plan for your item with your order, please contact Pelle on 0800 02 794 and describe the problem with your item. Pelle will help you find a resolution within their own procedures and policies.
3D Secure is an additional layer of security to make online shopping transactions safer, by authenticating a cardholder’s identity at the time of purchase. You may be redirected to your card issuing bank for a 'Verified by Visa' or 'Mastercard SecureCode', before returning to our site once authorisation is complete.
No, you can shop as a guest without creating an account.
However, if you sign up to be a noodist member, you will start earning rewards points and get access to special noodist member promotions.
We currently only accept payments in New Zealand Dollars. All major Credit Cards should be able to handle currency conversion.
You will be charged as soon as you confirm your order online.
If you think you may have been charged incorrectly please call us on 0800 466 663 and our team will be able to look further into this for you.
If you have a discount code to use on our website you will be able to apply this at the checkout once you have selected your items.
If you require any further information about our products please feel free to email us at web@nood.co.nz or call us on 0800 466 663.
If you wish to cancel or make any changes to your order please call us on 0800 466 663 as soon as you can so that we can assist before your order is shipped.
We offer both digital and physical gift card options to purchase on our website, you can purchase these here.
If you have either a physical or digital gift card that you would like to spend online, simply add your items to the cart and use your gift voucher as a payment method when confirming your order.
If your gift card is lost or damaged please contact us immediately on 0800 466 663.
If your recipient doesn’t receive their gift card please contact us immediately on 0800 46 66 63.
Once you have joined on our website or in store, you can earn nood rewards points on any eligible purchases you make using your nood rewards account.
You can either sign up in-store or you can join nood rewards online.
All products, excluding the purchase of seconds, clearance, samples, nood gift cards or freight charges that may apply to your purchase, will earn nood rewards points. Friends & Family offers are not eligible to earn nood rewards points. We may run special promotions when rewards points cannot be earned, but we will let you know in these instances.
Simply log in online and go to the ‘My Details’ page in your account area. You can update all of your details here. Alternatively, please call us on 0800 466 663 and we can assist you over the phone.
Rewards points will be visible on your account and available to be redeemed once you have spent a minimum of $50.
No, you can choose how many nood rewards points you want to spend on each transaction.
If you have signed up in store, but not online, then you also need to register as a new member. This will link your online and instore accounts. Please allow 5 minutes for this to complete.
If you are still having problems once your accounts are linked, please let us know.
If for some reason you have missing points please contact rewards@nood.co.nz or 0800 46 66 63 so we can investigate this for you.
You can update your nood rewards account instore or by logging into your account on our website and saving any changes.
nood rewards points are valid for 6 months from the date that they became a redeemable value/visible on your account. ie once you have spent a minimum of $50 in a 6 month period.
No, currently you can not earn nood rewards points on Q-Card Long Term Finance purchases. The system will automatically recognise that Q-Card Long Term Finance has been used as a payment method and will not assign rewards points. If part of the transaction has been made with cash or credit etc then that portion will earn nood rewards points.