FAQ

  • Once you have joined on our website or in store, you can earn nood rewards points on any eligible purchases you make using your nood rewards account.

  • You can either sign up in-store or you can join nood rewards online.

  • All products, excluding the purchase of seconds, clearance, samples, nood gift cards or freight charges that may apply to your purchase, will earn nood rewards points. Friends & Family offers are not eligible to earn nood rewards points. We may run special promotions when rewards points cannot be earned, but we will let you know in these instances.

  • Simply log in online and go to the ‘My Details’ page in your account area. You can update all of your details here. Alternatively, please call us on 0800 466 663 and we can assist you over the phone.

  • Rewards points will be visible on your account and available to be redeemed once you have spent a minimum of $50.

  • No, you can choose how many nood rewards points you want to spend on each transaction.

  • If you have signed up in store, but not online, then you also need to register as a new member. This will link your online and instore accounts. Please allow 5 minutes for this to complete.

    If you are still having problems once your accounts are linked, please let us know.

  • If for some reason you have missing points please contact rewards@nood.co.nz or 0800 46 66 63 so we can investigate this for you.

  • You can update your nood rewards account instore or by logging into your account on our website and saving any changes.

  • nood rewards points are valid for 6 months from the date that they became a redeemable value/visible on your account. ie once you have spent a minimum of $50 in a 6 month period.

  • No, currently you can not earn nood rewards points on Q-Card Long Term Finance purchases. The system will automatically recognise that Q-Card Long Term Finance has been used as a payment method and will not assign rewards points. If part of the transaction has been made with cash or credit etc then that portion will earn nood rewards points.