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Frequently Asked Questions

I'm not receiving email updates, what do I do?

Send us an email to rewards@nood.co.nz and ask to be set up with email contact again. Or find an old email from nood and click on the unsubscribe link at the bottom and manage your subscriber status.

How long do nood Rewards dollars last for?

nood Rewards dollars are valid for 6 months from the date that they became a redeemable value/visible on your account. ie once you have spent a minimum of $50 in a 6 month period.

Can I earn nood Rewards dollars on all purchases? Are there any products that cannot earn nood rewards dollars?

All products, excluding the purchase of gift cards or freight charges that may apply to your purchase, will earn nood rewards dollars. Friends & Family offers are not eligible to earn nood rewards dollars. We may run special promotions when rewards dollars cannot be earned, but we will let you know in these instances.

Is there a minimum spend required before I can use my nood Rewards dollars?

No, you can use your points on any purchase without a minimum spend requirement. However Rewards Dollars cannot be redeemed until you have spent a minimum of $50.

Do purchases made on Q-Card (long term finance) earn nood Rewards dollars?

No, currently you can not earn nood rewards dollars on Q-Card Long Term Finance purchases. The system will automatically recognise that Q-Card Long Term Finance has been used as a payment method and will not assign rewards dollars. If part of the transaction has been made with cash or credit etc then that portion will earn nood rewards dollars.

Do I need to spend all of my nood Rewards dollars at once?

No, you can choose how many nood rewards dollars you want to spend each transaction.

How do I join nood Rewards?

You can either sign up in-store with or you can join nood Rewards online.

How can I earn nood Rewards dollars?

Once you have joined on our website or in store, you can earn nood rewards dollars on any eligible purchases you make using your nood rewards account.

I have points missing on my account, how do I fix this?

If for some reason you have missing points please contact rewards@nood.co.nz or 0800 46 66 63 so we can fix this for you.

How can I update my account details?

You can update your nood rewards account instore or by logging into your account on our website and saving any changes.

How do I find my nood rewards number?

Your nood rewards number is on each email we send you and is also available on your account page on the website.

How much is shipping?

Shipping is calculated on the size and quantity of the items you are purchasing and the location where your order will be shipped to.

How long will my order take to arrive with Courierpost?

We normally allow orders being shipped with Courierpost up to 5 working days although you will normally receive your order well before this.

How long will my order take to arrive with Mainfreight?

We normally allow orders being shipped with Mainfreight up to 10 working days. Mainfreight will call you once your order arrives locally to arrange a suitable delivery day and time with you.

What kind of delivery service do you use?

We ship your orders using Courierpost and Mainfreight. Courierpost is used for smaller items that can be couriered and Mainfreight is for furniture, oversized home decor and larger orders.

How can I track my order?

Once your order has been dispatched from our Distribution Centre you will receive an email with tracking details for your order. Please feel free to contact us on 0800 46 66 63 if you require any further details.

Do you ship to PO Box addresses?

We cannot ship orders to PO Boxes so please ensure you enter your physical delivery address when purchasing to ensure your order gets to you.

Can you ship to my country?

We currently ship online orders to New Zealand addresses only, however if you live in Australia and are interested in purchasing an item from nood please email us the details to web@nood.co.nz and we can provide a shipping quote for you.

Why is my order arriving on two different delivery services?

If you have chosen to order a large and a small item/ online with nood then it is likely that you will receive your order in two separate deliveries. Your large/oversize item will be delivered by Mainfreight and they will contact you to arrange a suitable delivery day and time. Your small item will be delivered by Courierpost who will leave a card to call if you are not home to receive the delivery.

Requesting delivery dates or postponing delivery on an online order

If you have placed an order online and have a specific delivery date in mind or need to delay the delivery of your order please contact us on 0800 46 66 63 as soon as you have placed your order. We aim to dispatch your order on the same day when possible so to avoid disappointment please do contact us straight away so that we can assist you.

Do I need to create an account to shop with you?

No, you can shop as a guest without creating an account or you can choose to set up a nood rewards account and starting earning rewards with each purchase.

How do I change my details on my nood Rewards account?

Simply log in online and go to the ‘My Details’ page in your account area. You can update all of your details here. Alternatively, please call us on 0800 46 66 63 and we can assist you over the phone.

What currencies can I use?

We currently only accept payments in New Zealand Dollars, all major Credit Cards should be able to handle currency conversion.

When will I be charged?

You will be charged as soon as you confirm your order online.

I think I have been charged twice, what do I do?

If you think you may have been charged incorrectly please call us on 0800 46 66 63 and our team will be able to look further into this for you.

How do I use a discount code?

If you have a discount code to use on our website you will be able to apply this at the checkout once you have selected your items.

Can you give me more information on your products?

If you require any further information about our products please feel free to email us using our online contact form or call us on 0800 46 66 63.

How do I search for a product?

Simply type the product you are looking for in our search bar at the top right of the website and click search.

I want to cancel/amend my order

If you wish to cancel or make any changes to your order please call us on 0800 46 66 63 as soon as you can so that we can assist before your order is shipped.

Buying a gift card

We offer both digital and physical gift card options to purchase on our website, you can purchase these here.

Using a gift card

If you have either a physical or digital gift card that you would like to spend online, simply add your items to the cart and use your gift voucher as a payment method when confirming your order.

What do I do if my gift card is lost or damaged?

If your gift card is lost or damaged please contact us immediately on 0800 46 66 63.

What can I do if my recipient hasn't received their gift card?

If your recipient doesn’t receive their gift card please contact us immediately on 0800 46 66 63.

Why is my order arriving on two different delivery services?

If you have chosen to order a large and a small item/ online with nood then it is likely that you will receive your order in two separate deliveries. Your large/oversize item will be delivered by Mainfreight and they will contact you to arrange a suitable delivery day and time. Your small item will be delivered by Courierpost who will leave a card to call if you are not home to receive the delivery.