FAQ

  • Shipping is calculated on the size and quantity of the items you are purchasing and the location where your order will be shipped to.

  • If you have placed an order online and have a specific delivery date in mind or need to delay the delivery of your order please contact us on 0800 466 663 as soon as you have placed your order.

  • If you have chosen to order a large and a small item/ online with nood then it is likely that you will receive your order in two separate deliveries. Your large/oversize item will be delivered by Mainfreight and they will contact you to arrange a suitable delivery day and time. Your small item will be delivered by NZ Post who will leave a card to call if you are not home to receive the delivery.

  • We currently ship online orders to New Zealand addresses only, however if you live in Australia and are interested in purchasing an item from nood please email us the details to web@nood.co.nz and we can provide a shipping quote for you.

  • We cannot ship orders to PO Boxes, please enter your physical delivery address when purchasing to ensure your order gets to you.

  • Once your order has been dispatched from our Distribution Centre you will receive an email with tracking details for your order. Please feel free to contact us on 0800 46 66 63 if you require any further details.

  • We ship your orders using Courierpost and Mainfreight. Courierpost is used for smaller items that can be couriered and Mainfreight is for furniture, oversized home decor and larger orders.

  • We normally allow orders being shipped with Mainfreight up to 10 working days. Mainfreight will call you once your order arrives locally to arrange a suitable delivery day and time with you.

  • We normally allow up to 5 working days for orders being shipped with NZ Post. Seasonal or Covid-related delays may occur.