Shipping and Deliveries
Click & Collect
How to place an order
To place an order with us online using Click & Collect simply add products to your cart and head to the checkout as normal. Click & Collect can be applied to your order for no additional charge by selecting the "Click & Collect" option. If this option isn’t available at checkout, it means that the product you have selected isn’t available for click and collect.
Once your order has been placed you will receive an email from us to confirm your order has been received. We aim to have your items ready to collect within 48 hours of placing the order. Once your order is ready to collect, you'll receive an email from us.
Collecting your items
To collect your order, head into your selected store with a copy of your confirmation email and some identification, and our team will bring your order to you right away to complete the pickup process.
All Click and Collect orders will be held for collection in store at your chosen nood store for up to 7 days.
If you have any questions about our Click & Collect service, please contact our friendly customer services team on live chat or at firstname.lastname@example.org and they will be able to help you with more information.
At nood we believe in being transparent with our costs. All orders placed online at nood.co.nz will have a delivery fee calculated at check out. This fee is dependent on your order size and delivery location.
Shipping to Australia
We now offer shipping to Australia. If you are interested in purchasing an item from nood, please email us at email@example.com with what you would like to order and your delivery address. We will come back to you with the shipping price and details on how to place your order.
General Shipping Information
- All shipping rates are in NZ dollars.
- If New Zealand is in COVID alert levels 2, 3 or 4 there may be some delays to the dispatch and delivery time.
- To see if an item is sent with MainFreight or Courier Post, this information can be seen in the “Shipping Information” of an item.
- We aim to dispatch all orders within 3 working days subject to availability of stock.
- You will receive an email notification once your order has been dispatched.
- Smaller orders delivered by courier should be received within 7 working days of dispatch.
- Furniture will be delivered within 5-10 working days of dispatch.
- All items sent by courier may need a signature on delivery.
- We are not able to deliver to post office boxes or private boxes.
- The customer will be contacted before any furniture deliveries to arrange a suitable time by MainFreight.
- We may be unable to ship over-sized, overweight or other items to rural destinations, or in some situations this may incur an additional fee. If this is the case, you will be contacted by our customer services to discuss options for your order.
- At present we only ship within New Zealand and Australia.